So ask us about our variety of products, designed for your needs, and experience our more personal customer service.
As a provider of an essential service, we want all our customers to have access to a reliable electricity supply. If you are experiencing financial hardship please contact us immediately and we can talk to you about payment options.
Download our Financial Hardship Policy or phone us on 1300 764 860.
We welcome feedback from our customers about our products and services. If you would like to talk to one of our representatives about your customer experience or feel dissatisfied with any aspect of our service, please phone us on 1300 764 860 or email us at customerservice@neighbourhood.com.au.
To Download your own copy of the Bill Explainer Sheet, please click "Download Now":
Download Now Pay Bill NowIf you would like to switch to direct debit bill payment Download the Request Form, complete the details and fax the form to us on 9523 6949 or post to Neighbourhood Energy, PO Box 171, Elsternwick 3185.
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For a free, no-obligation assessment of your energy needs, call us on 1300 764 860.
Alternatively, you can leave your details and we'll call back.
Discounted rates means peace of mind for you and your family