Rights & Obligations

Financial Hardship

As a provider of an essential service, we want all our customers to have access to a reliable electricity supply. If you are experiencing financial hardship please contact us immediately and we can talk to you about payment options.

Download our Financial Hardship Policy or phone us on 1300 764 860.


Customer Enquiries and Feedback

We welcome feedback from our customers about our products and services. If you would like to talk to one of our representatives about your customer experience or feel dissatisfied with any aspect of our service, please phone us on 1300 764 860 or email us at customerservice@neighbourhood.com.au.

Ready and Waiting

Help Centre

Call our friendly Help Centre staff on 1300 764 860