Switch to Neighbourhood Energy

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Are you paying too much for electricity?

If you feel your electricity bills are getting out of control or your current retailer has contacted you about prices going up again, switch to us!

By getting your electricity from Neighbourhood Energy you don’t have to wear the full cost of the electricity prices in the market. With Neighbourhood Energy you can receive a 10% prompt payment discount off all of your bills when you pay on time.

Additionally, this discount is on top of any pension or heath care discount you might be entitled to.

Who is Neighbourhood Energy?

We are a local Victorian electricity retailer and we are licensed by the Victorian Government to retail electricity and provide you your bill and customer service.

We are owned by Alinta Energy, one of Australia’s largest electricity generators.

Switching is easy!

When you join Neighbourhood Energy the electricity to your home or business still comes from the same place as it does today. The same people still come out to read your meter, and the poles and wires to your home stay exactly the same. You will receive a new bill from Neighbourhood Energy but it will continue to come at the same time, and you pay it the same way as you do now, in fact, everything stays the same, except that Neighbourhood Energy is the new retailer looking after your account and billing you.

How Do I Switch to Neighbourhood Energy?

To get our great prices and the pay on time discount we need a couple of pieces of information from you. The first is your NMI number – it’s a National Marketing Identifier that identifies your electricity meter at your address. If you can lay your hands on an old electricity bill it will be shown on there. Also, a few personal details that identify you to us and that’s all it takes. Click here to go to our sign up page so you can get going.

Exactly what deal are you offering?

Click on Electricity Rates in the main menu, enter your postcode and we’ll bring up the specific details of the offer that’s available to you. The location of your home or business determines the exact rates that you will be charged, but remember, you’ll always get the 10% pay on time discount applied to any contract with us.

When you join us we’ll send you everything you need.

Once you decide to join us we’ll send you a Welcome to Neighbourhood Energy Pack that confirms all the details of our offer in writing.

What if I change my mind?

From the day you receive your Welcome Letter we work within the government guidelines and give you a 10 business day cooling off period. If there’s anything you’re not sure about, or you just want to get out of the deal just contact us within those 10 days and we’ll take care of it for you without any fuss.

What Happens Next?

You will receive your final account from your current retailer and then the next time your bill comes out it will be sent to you directly from Neighbourhood Energy. You’ll receive that 10% pay on time discount on every bill you pay if you pay your bill on time for the next twenty four months. That’s right; we’ll lock that discount in for two years!

For further information about our products and tariffs please read our Product Information Statements.

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Before you start:

• Have your email address ready
• Have a copy of a recent electricity bill

(this is not essential, it will just help us process your application faster)

Product Features	Neighbourhood Standard	Neighbourhood Plus
Sign-Up Credit	–	$30
Pay-On-Time discount	10%	12%
Early Termination Fee	$0	$50
Billing Frequency	Quarterly	Quarterly
GreenLight Accredited GreenPower	Optional	Optional

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Pay-On-Time discount.
When you pay the full amount of your bill on time, your Pay-On-Time discount will be applied as a credit on your next bill.

GreenLight Accredited GreenPower.
Neighbourhood Energy offers customers 100% Accredited GreenPower with GreenLight. When you purchase GreenLight, we guarantee that 100% of your electricity is sourced from renewable energy generators accredited by the GreenPower Authority. Please email as at customerservice@neighbourhood.com.au if you would like further information about GreenLight.

Contract and Exit Fees.
Standard Neighbourhood Energy electricity accounts have no fixed-term contracts or exit fees.

Your electricity bill.
You will receive your Neighbourhood Energy electricity account by postal mail or email on a quarterly basis.

Tariff structure.
The Neighbourhood Energy tariff structure is comprised of peak usage, off peak usage & supply charge. We use the regulated retail tariffs that are relevant to your supply address.